Qatar call center industry is a growing business in the country. The country’s call center industry seeks to provide personalized customer service of the highest level, proficiency in in relevant computer applications, bilingual representatives who can speak both Arabic language and English language, and pleasant customer service experience. The average salary of a call center representative in Qatar is about 1,956 Qatari Riyals. Meanwhile, the average salary of a customer service team leader is about 5,500 Qatari Riyals. Qatar call centers mostly cater to mail-order catalog organizations, telemarketing companies, computer product help desks, and other larger organization that uses the telephone to sell or service products and services. Qatar call center industry is part of the country’s telecoms liberalization effort. It is a process that attracted interest from the world’s most important telecommunications providers.
In 2004, Qatar’s leadership established the Supreme Council of Information and Communication Technology, the government body responsible for setting information and communication technology policy and regulation. Qatar’s leadership recognized that information and communication technology is integral to realizing a prosperous future for its citizens. The Emir decree stipulates the investment of a government call center in the purpose of protecting consumers and businesses as Qatar transitions to a competitive telecoms market; and, for nurturing innovative technologies, to connect citizens to government and help people of all ages and income levels become comfortable with technology so they can achieve personal and professional goals.
Qatar’s national plan includes four main spheres of action. One is to improve access and increase effectiveness of public service delivery. Create societal benefits from increasing volumes of digital information. The second is development in infrastructure and environment and to guarantee the roll out and installation of a national, affordable high-speed broadband network with public and private investment. The third is to develop an innovative and entrepreneurial information and communication technology market, improve the information and communication technology skills and capabilities of the workforce, create economic benefits by increasing the quantity of digital and Arabic content on the Internet. Lastly, the government seeks to speed up improvement in literacy, skills, and inclusion. The project aims to enhance digital literacy and skills, and improve access and usage across all sectors of society.
Because of the government’s effort to develop its information and communication technology, the country has now built a vibrant and diversified economy to benefit all of Qatar. This includes the entry of key players in telecommunications. The experience of countries throughout the world has proven that when providers compete with one another, consumers win. Competition is thriving in Qatar to the benefit of consumers and business in terms of better service, better value, and more innovation in products and services. Competition in the sector will continue to make Qatar an even better place for businesses of all sizes to serve their customers and clients. Qatar is now conducting a strategic review of the sector to analyze the state of competition and determine if additional operators or further regulatory measures would enhance telecommunications competition in Qatar.